BetNero Casino Privacy Policy

At BetNero Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access our website at https://betnero.co.uk or use any of our services. We encourage you to read this document carefully before using our platform. By registering an account or using our services, you acknowledge that you have read and understood the practices described here.

BetNero Casino is operated by Anakatech Interactive Limited, a company registered in Malta (registration number 61918), with its registered office at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401. Gaming software and facilities are provided by Anakatech Limited, incorporated in the British Virgin Islands (registration number 1736422). We are licensed and regulated by the UK Gambling Commission under Remote Operating Licence 048789-R-327402-013 (operator account 48789). As such, we operate in full compliance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you interact with our BetNero Casino platform, we may collect the following categories of personal information:

1.1 Registration and Identity Data

• Full name, date of birth, and gender
• Residential address, email address, and telephone number
• Username and password created during the BetNero Casino login process
• Copies of identity documents (passport, driving licence, utility bill) for verification purposes

1.2 Financial Data

• Payment method details including Visa/Mastercard debit card information, Apple Pay, Google Pay, and Trustly account references
• Transaction history, deposit and withdrawal records
• Information related to BetNero withdrawal time and payment processing

1.3 Usage and Technical Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the BetNero Casino mobile site or desktop browser
• Game activity, wagering history, and session data
• Cookies and similar tracking technologies (see our Cookie section below)

1.4 Communications Data

• Records of correspondence sent via our live chat or email at support@betnero.co.uk
• Your marketing preferences and opt-in/opt-out choices
• Feedback, complaints, and dispute records

2. How We Use Your Information

We at BetNero Casino use the data we collect for the following legitimate purposes:

• Account management: To create and maintain your BetNero Casino login credentials and manage your account securely
• Service delivery: To provide access to our full catalogue of 9,000+ games, live casino, sports betting, and other features
• Verification and compliance: To verify your identity, age, and address as required under UK Gambling Commission regulations and anti-money laundering (AML) obligations
• Payments processing: To process deposits, withdrawals, and to manage transaction records in connection with our supported payment methods
• Bonus administration: To apply, monitor, and manage promotional offers including the BetNero Casino bonus, welcome offers, and loyalty rewards
• Customer support: To respond to your enquiries through our live chat (Monday–Friday 08:00–23:00, Saturday–Sunday 10:00–22:00) and email support
• Responsible gambling: To monitor gameplay patterns and enforce responsible gambling tools, self-exclusion, and account limits as required by law
• Marketing communications: To send you relevant promotions and updates, where you have given us consent to do so
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions or any breach of our terms and conditions
• Legal obligations: To comply with applicable laws, regulatory requirements, and requests from competent authorities

3. Legal Basis for Processing

Our BetNero Casino data processing activities are grounded in the following legal bases under UK GDPR:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with UKGC licensing conditions, AML regulations, and Know Your Customer (KYC) requirements
• Legitimate interests: We process data where it is in our legitimate interest to do so, such as improving our platform and preventing fraud
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time

4. Cookies and Tracking Technologies

We use cookies and similar technologies on the BetNero Casino online platform to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies help us understand how players interact with our services so we can continually improve them.

We use the following types of cookies:

• Essential cookies: Required for the website to function, including session management and security features
• Analytics cookies: Used to collect aggregate data about how visitors use our site
• Functional cookies: Used to remember your preferences, language settings, and login status
• Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Group companies: Including Anakatech Limited (British Virgin Islands), our software and facilities provider
• Payment processors: Such as Visa, Mastercard, Apple Pay, Google Pay, and Trustly, to process your transactions
• Game providers: Including Pragmatic Play, Evolution, Play'n GO, NetEnt, Playtech, and others, to the extent necessary for game delivery and fairness auditing
• Regulatory authorities: Including the UK Gambling Commission, law enforcement, and other government bodies when required by law
• Identity verification providers: Third-party KYC and AML screening services used to fulfil our legal obligations
• Affiliate partners: We may share limited data with our affiliate programme partners (contact: affiliates@betnero.com) for the purpose of tracking referrals

6. Data Retention

We retain your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this policy. In accordance with our UKGC licence obligations, we are required to retain certain records for a minimum of five years following account closure. After this period, we will securely delete or anonymise your data.

7. Your Rights

As a resident in the United Kingdom, you have the following rights under UK GDPR. You may exercise any of these rights by contacting us at support@betnero.co.uk:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete data
• Right to erasure: You may request that we delete your personal data, subject to legal and regulatory obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

If you believe your rights have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Data Security

We at BetNero Casino take the security of your personal data seriously. We implement appropriate technical and organisational measures — including SSL encryption, firewalls, and access controls — to protect your information against unauthorised access, loss, or disclosure. Our security practices are reviewed regularly to ensure they remain effective.

9. International Data Transfers

As gaming software and facilities are provided by Anakatech Limited, incorporated in the British Virgin Islands, some of your data may be transferred outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements to protect your information.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team:

• Email: support@betnero.co.uk
• Live chat: Available on our website Monday–Friday 08:00–23:00, Saturday–Sunday 10:00–22:00
• Postal address: Anakatech Interactive Limited, Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta

We are committed to addressing your concerns promptly and transparently. Your trust is important to us, and we will always strive to handle your personal information with the highest standards of care and integrity.